eCommerce Marketing Associate
40 Fulton Street, 17 th floor New York, NY 10038
E Commerce Marketing Associate
Overview of the role:
The Ecommerce Marketing Associate will be responsible for assisting in the management, maintenance and customer service of our direct-to-consumer ecommerce and website initiatives.
- Manage ecommerce customer service including our website chat, email and phone and liaison between customer service and marketing for ecommerce related initiatives
- Upload and monitor website content across brand, product and resources
- Monitor and maintain subscription/ecommerce program including but not limited to:
- Order/inventory monitoring and reporting
- Product audits
- Communicating with operations and logistics for fulfillment communications and inventory
- Customer satisfaction
- Program strategy and expansion
- Support website initiatives including:
- 3rd party partners
- A/B testing and personalization
- Coordinate and upload content and campaign calendar for the website
- Ongoing competitive landscape monitoring/analysis and website/ consumer analytics & reporting
- Learn and be mentored in SEO and work as the coordinator of internal and external parties for all SEO related initiatives and projects
- Bachelor’ s degree in business or related functional discipline
- 1-2 years working in digital marketing or direct to consumer ecommerce related area of business
- Experience with Magento a plus
- Excellent attention to detail
- Proficient in excel
Managing Director, Digital & eCommerce Recruiting
Patti started working with The Connors Group in 2007. Her outgoing personality, energy, and positive attitude helped quickly develop a broad and loyal base of candidates and clients. Patti believes an ideal client relationship is a true “partner” with the shared goal of quickly and successfully recruiting the right talent... relationships that are built on trust, communication, and attention to all the right details. She believes that investing time to understand the big picture… the business and goals… are imperative when taking on a new search. Equally important to the “job order” is identifying the fit, and her goal is to add value and become that trusted, go-to resource companies seek to get their positions filled!
Candidates want to establish relationships with recruiters who understand the industry, skills, career goals, and personalities of the people they recruit. Listening to what is important to the individual- besides the skills match- to better align qualities with opportunities is the goal. Communication as well. Honest and open communication are paramount. As a recruiter working with both passive and active candidates; Patti strives to understand “who they are,” “what are their career goals,” “what do they think is their most valuable trait.” Listening, establishing rapport, and keeping the line of communication open… providing career guidance, suggestions, and honest feedback is what she believes differentiates our team from other recruiters!
Helping to build the digital practice for The Connors Group, even riding the waves of an up and down economy, and witnessing early stages of the digital, eCommerce era... is something Patti is tremendously proud of. To be part of successful and consistent growth… understanding the trends / translatable skills, cultivating relationships with early pioneers who were just starting out… and seeing their progression- it is very rewarding to be part of that change! Similarly, earlier in her technical sales career, witnessing the transition from Mainframe, Data Center technology… to Personal Computing, Microcomputing, and ultimately partnering with an innovative group to target small- to medium- sized businesses to offer affordable, powerful computer solutions- it was incredible to see that trend explode and have a part in it!
She would have to say… over the course of a 30-year career in technology, that Patti has found it satisfying to have contributed to both sides; from the evolution of computing and putting technology in the hands of the people… to now putting people with the right hands on the technology! Her goal is to continue to build a reputation as a Subject Matter Expert in the digital talent space, working with new companies and staying abreast of emergent technologies so that she may continue to service new and existing clients; and be positioned as a trustworthy and valuable partner. Outside of work, she loves to travel... mostly off the beaten path, has a knack for party hosting and loves to dance!