Vice President of Digital Innovation
350 5th Ave , 6th Floor New York, NY 10118
The Vice President of Digital Innovation is responsible for creating and or supporting the design and deployment of world-class digital and customer facing solutions. This position will be integral in leading the technology portion of Omni-Channel platform strategy (Ecommerce, B2B and Retail Solutions) across our various brands.
The role will be leading a company-wide digital innovation team to create an environment of operational excellence for both retail and eCommerce platforms as well as the technical delivery of digital solutions that include the unification of these platforms.
This position will play a key role in our Digital Committee comprised of Divisional Marketing, eCommerce and Sales leaders. The VP will also be responsible for developing and maintaining a holistic 3-year technology roadmap, that includes the creation of company-wide standards for front end applications. The VP will be technical advisor to the CMO and Divisional Leaders on the latest technology trends as well as driving intelligent insight through analytics.
The role will lead cross functional teams in the implementation of key digital strategies and standards that cross multiple businesses & channels; instill confidence both horizontally and vertically by ensuring that resources are developed, and performance is managed to optimize the utilization of our systems.
With an initial focus on Omnichannel, and modernization of our eCommerce (Shopify) platforms the role will develop and oversee the technical strategy, external partnerships, deployment and operational support that provides a best in class destination.
The role is expected to keep current on all emerging technologies and how they relate driving customer traffic. Implement disaster recovery processes to ensure seamless content distribution for all usage including our on-line ordering platforms as well as mobile application.
Lead and mentor a team of internal & consulting resources as well as developing a deeper strategic relationship with development partners to service our various Brands.
Skills and or Abilities:
The qualifications listed below are representative of the knowledge, skill, and/or ability required.
Strategic Agility: Sees ahead clearly; can anticipate future technical roadblocks and trends accurately; has broad knowledge and perspective on digital platforms across B2B/e-Commerce, CRM and PIM solutions; is future oriented; can articulately paint credible pictures and vision of digital solutions.
*Business Acumen: Knows how businesses work; knowledgeable in sales service and consumer goods processes, practices, trends, technology and information; is aware of how digital strategies and tactics can affect the organization and the consumer.
Innovation Management: Is good at bringing the creative ideas of others to our business; can facilitate effective brainstorming; can project how potential ideas may play out in our business landscape.
Organizing: Can marshal resources (people, material, and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently.
Desired Functional Skills
Experience with deploying and maintaining Shopify-plus platform, Teamwork POS is a plus.
Has led a successful end to end deployment in an enterprise scale solution i.e. eCommerce (DTC, CRM, B2B), POS solutions, PIM and CRM in a complex wholesale/retail environment
Hands on experience managing teams and programs in an Agile development model
Hands on experience in e-Commerce back and front-end solutions, merchant services PCI compliance.
Good knowledge and experience on Mobile applications in the consumer selling space
Working knowledge of internet architectures, distributed IP network designs and integration of technology
Knowledge of internet protocols, especially, TCPIP, HTTP, FTP and DNS
Experience with various models of content delivery
Basic knowledge of network hardware including firewalls, load balancers, and switches/routers
Provides budget, particularly as it relates to projects. Manages projects to budget.
Maintain standards for the IT Investments & project management team using Project Management Institute (PMI) guidelines.
Ability to manage annual capital planning process in collaboration with Business, IT staff and CIO, including semi- annual refreshes as required.
Demonstrated experience in strategic development, designing and influencing the digital experience for the Distributer, Consumer and or Commercial spaces
Management and Development of Internal and External Resources
Minimum of 3 years of experience as a Manager or Director within a consumer, commercial or industrial organization (preferably manufacturing) with responsibility over digital front-end platforms.
Has managed capital budgets in excess of $1M per year
Has led diverse functional and Technical teams
Has led program management efforts within large ($500k+) manufacturing environments.
Experience managing a team and working effectively in a highly-matrixed global organization
Hands-on experience using a wide variety of program and project management tools and techniques - Project Management Professional (PMP) certification
Desired Education, Experience and Certifications
Bachelor' s degree required, advanced degree is a plus
Minimum of 8 years' experience in an Information Technology or Business Senior Leadership related role
Meet Your Recruiter
Managing Director, Digital & eCommerce Recruiting
Patti started working with The Connors Group in 2007. Her outgoing personality, energy, and positive attitude helped quickly develop a broad and loyal base of candidates and clients. Patti believes an ideal client relationship is a true “partner” with the shared goal of quickly and successfully recruiting the right talent... relationships that are built on trust, communication, and attention to all the right details. She believes that investing time to understand the big picture… the business and goals… are imperative when taking on a new search. Equally important to the “job order” is identifying the fit, and her goal is to add value and become that trusted, go-to resource companies seek to get their positions filled!
Candidates want to establish relationships with recruiters who understand the industry, skills, career goals, and personalities of the people they recruit. Listening to what is important to the individual- besides the skills match- to better align qualities with opportunities is the goal. Communication as well. Honest and open communication are paramount. As a recruiter working with both passive and active candidates; Patti strives to understand “who they are,” “what are their career goals,” “what do they think is their most valuable trait.” Listening, establishing rapport, and keeping the line of communication open… providing career guidance, suggestions, and honest feedback is what she believes differentiates our team from other recruiters!
Helping to build the digital practice for The Connors Group, even riding the waves of an up and down economy, and witnessing early stages of the digital, eCommerce era... is something Patti is tremendously proud of. To be part of successful and consistent growth… understanding the trends / translatable skills, cultivating relationships with early pioneers who were just starting out… and seeing their progression- it is very rewarding to be part of that change! Similarly, earlier in her technical sales career, witnessing the transition from Mainframe, Data Center technology… to Personal Computing, Microcomputing, and ultimately partnering with an innovative group to target small- to medium- sized businesses to offer affordable, powerful computer solutions- it was incredible to see that trend explode and have a part in it!
She would have to say… over the course of a 30-year career in technology, that Patti has found it satisfying to have contributed to both sides; from the evolution of computing and putting technology in the hands of the people… to now putting people with the right hands on the technology! Her goal is to continue to build a reputation as a Subject Matter Expert in the digital talent space, working with new companies and staying abreast of emergent technologies so that she may continue to service new and existing clients; and be positioned as a trustworthy and valuable partner. Outside of work, she loves to travel... mostly off the beaten path, has a knack for party hosting and loves to dance!