Technical Product Manager - CRM/Marketing

New York, NY 10001

Employment Type: Direct Hire Area of Specialty: Product Manager Job Number: 7693 Pay Rate: 150,000

Job Description


Seeking an Ecommerce Product Manager, with B2B CRM and Digital Marketing experience.

The Technical Product Manager works across the enterprise to develop and execute digital strategies to deliver cutting-edge, best in class products, services and capabilities that offer a world class digital experience. This role will contribute to the enterprise digital vision, strategy and execution plans that align and integrate existing and new service offerings that promote engagement, identify digital marketing opportunities and, integrated technology capabilities to enable customer growth. Technical Product Manager thrives at the intersection of business and technology and speaks both the language of business as expressed through service management and the language of technology and software engineering.   Technical Product Manager will report to the CIO.  

Job Responsibilities:

  • Continuously evaluate emerging technologies, Ecommerce CRM/B2B/B2C trends, business trends and leading vendor tools and solutions for applicability in our enterprise

  • Demonstrate strong command of CRM/B2B/B2C technology solutions and understand complexity drivers that may affect product delivery

  • Work with developers, project managers, and QA engineers throughout the product development, testing, and implementation phases to ensure feature integrity

  • Manage the requirements gathering process between cross-functional teams of stakeholders and various internal resources including product managers, internal stakeholders, customers and software related technical resources

  • Develop and maintain strong & productive relationships with all development and business stakeholders in order to ensure timely and effective delivery of software features

  • Monitor ongoing performance of features and act as point of contact for any questions, concerns, or suggestions

  • Prioritize the backlog of user stories and bugs based on ROI and dependencies with other technical product managers and development teams

  • Manage products to ensure comprehensive coverage of customer needs

  • Provides input into the prioritization of product features and the publish product roadmaps for Analytic offering

  • Curiosity and drive to continuously learn and stay current with new technologies

  • Technical understanding and know how, able to lead engineers and designers

  • Experience working and refining products, using customer feedback, business intelligence to develop a deep understanding of customer needs

  • Exceptional communication and presentation abilities; executive presence

  • Ad hoc projects as needed

Education & Experience:

  • BS in Comp Science, MIS required or equivalent work experience

  • 5+ years relevant experience in Ecommerce marketing data management, channel activation, analytics, reporting, business intelligence and data visualization

  • Experience in Agile Product Management methodologies and practices, as well as SCRUM, Kanban management processes

  • Programming experience, a plus

  • Experience with User Experience Architecture and Information Architecture including interaction design and user research / usability testing

  • Experience successfully leading technology teams within the delivery of enterprise software products

  • In-depth knowledge of digital trends and technology.

  • Possesses extensive knowledge of the evolving marketplace, technologies, and best practices; and engages as a thought leader to identify solutions to identify and enable existing and emerging business opportunities.  

Skills:

  • Demonstrates stamina, resilience and perseverance under trying circumstances

  • Ability to decide and act without having the total picture and comfortable handling risk and uncertainty

  • Self-starter, who can effectively navigate a complex organizational structure, managing teams through influence and direct line management

  • Proven experience in presentation creation, delivery and meeting facilitation

  • Able to present both high level and detailed information for multiple audiences, including executives, and sales

  • Proven track record of execution-driving results and meeting commitments

  • Pro-active self-starter with a “ can do” approach to problem solving, tenacious with a demonstrated record of delivering on business objective

Meet Your Recruiter

Sue McLean
Recruiting Director, Project / Program Management & Business

Sue started working with The Connors Group in 2010, enthusiastically bringing expertise to an organization that shares her values of professional integrity and quality relationships. Sue focuses on recruiting Project / Program Management professionals for Business Transformation initiatives.  She believes that clients value a good reputation, transparency in the process of working with candidates, and depth of insight to provide expedient solutions. On the talent side, Sue knows that candidates value access to opportunity, knowledge in review of their background, and the time we take to build rapport.

Sue strives to continue as thought leader/adviser for companies who want to grow their team with project managers; and be perceived as as a source for industry trends and market intelligence. She enjoys networking in the field and working with different professional groups within the Project Management domain. As a sociology major, she has always enjoyed the “people side of IT;” connecting the companies we work with and the people we network with. She also enjoys game shows, board games, volunteering, and travel – ask her about her time on $1,000 Pyramid!

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