Team Leader

New York, NY 10018

Employment Type: Direct Hire Area of Specialty: Customer Service Job Number: 7915 Category: IT - Project Management/Business Analysts

Job Description


Team Leader 

Job Description 12/11/20

Team Leader
  • Laser focus on proactive problem prevention and resolution
  • Responsible and accountable to manage and lead the Support Services team for all business segments and/or key accounts
  • Acts as the point of contact for all cross functional teams
  • Responsible for training and development of associates
  • Promotes teamwork, collaboration and change

 

Accountable for:

Team Management
  • Supports and executes OJG business goals and objectives
  • Supervisors service support coordinators, provides guidance, training and development
  • Ensures balanced workload and cross training on all support functions
  • Ensures collaboration and communication between support services, and all cross functional teams
  • Establishes priorities based on T&A Calendar
  • Attends weekly CFT meetings, communicates upcoming T&A milestones
  • Escalate issues to director and/or senior team on a timely basis
  • Process Improvement;  Constantly working to streamline processes and gain efficiencies and encourages same from team

 

Style Management
  • Style set-up by brand based on T&A due dates
  • Manage exception report to ensure completeness and accuracy of style information
  • Assist as needed to address and resolve GXS catalog / UPC issues

 

Order Management
  • Ensures 48 hour order entry for ATS and bulk orders
  • Ensures timely and accurate order entry
  • Order allocations and fulfillment:
    • Review inbound product reports, partner with imports and warehouse, drop picks to warehouse, manage shortages, work with warehouse on routing requirements.
    • Daily management of order files daily to review all new orders processed and goods received
  • EDI processing and manages EDI hold file, pending file and EDI revisions
  • Establish checks and balances to ensure all orders are captured, processed and checked for accuracy
  • Point of contact for our retail partners for shipping inquiries, UPC/GXS catalog questions,
    • Order inquiries, extensions, corrections and maintenance, order confirmations,
  • Review, update and retrieve information from external vendor/accounts portals
  • Partners with sales to quickly resolve issues that prevent or delay the order

Management process

 

Reports and Disciplines
  • RLM exception reports
  • Unconfirmed, unconfirmed past cancel with timely responses from sales
  • Flash Report
  • Product flow reports
  • ATS
  • On order file
  • Monthly/quarterly KPI reporting
  • Excel
  • Problem preventing and problem solving

Meet Your Recruiter

Barry Graff
Recruiting Director, Supply Chain & Information Technology

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