ServiceNow Platform Admin

Bridgewater, NJ 08807 | Direct Hire

Job ID: 6472 Area of Specialty: Service Now Pay Rate: 155.00

POSITION SUMMARY:  

Act as the service owner during the initial deployment of ServiceNow, supervising all aspects of the initial configuration and the global rollout process.

The Certified ServiceNow Administrator must be capable of developing, implementing and managing core and custom solutions in the ServiceNow environment.

Responsible for configuring, administering and maintaining the ServiceNow ITSM platform and additional applications and modules as well as configuration and customization of the ServiceNow platform, including workflow creation.

Owns the full life cycle of the ServiceNow platform implementation process as modules are rolled out and new applications are identified, from strategy and design to training and delivery. Gather, document, and analyze business and technical requirements to improve system capabilities and automate process flows.

 

Evaluates and manages platform upgrades offered by ServiceNow.

 

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:  

  • Managing the initial rollout of ServiceNow in concert with a ServiceNow partner organization.

  • Administering, configuring and developing capabilities to configure the ServiceNow platform to align with IT Service Management policy, process and procedures.

  • Gathering requirements from service owners for new functionality, reports & automation.

  • Understanding IT and business requirements with ability to create, test and deploy business rules and scripts that reflect these requirements.

  • Configuring and administering the ServiceNow platform user interface, screen elements, work flows, mobile interfaces, plugins and PVH branding.

  • Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.
    Managing and administering ServiceNow users, groups, and all the various roles.


  • Assisting the Service Catalogue Analyst in developing, building, testing, deploying and updating items within the Service Catalogue and corresponding items in the Self-Service Portal.

  • Supervise and participate in the development, testing, deploying and updating of workflows.

  • Configuring and maintaining application security across all modules and interfaces.

  • Identifying integration requirements with external systems (e.g. SolarWinds, Splunk, SCOM, Ariba, etc.) and orchestrate IT automation.

  • Administering ServiceNow applications, including updating security and workflow configurations, importing data, creating custom scripts, and building reports.

  • Developing, building, testing, deploying and updating alerts and notifications using e-mail and other messaging capabilities within the platform.

  • Ongoing maintenance that includes managing ServiceNow update sets, monitoring and actioning where necessary from the upgrade histories and status information.

  • Ensuring they are  getting the best performance from the system and troubleshooting and escalating system issues when they arise.

  • Setting up and managing the use of social IT functionality within the platform.

  • Acting as a subject matter expert for the ServiceNow platform and the various integrations into and out of the platform to other data sources and applications.

  • Performing daily operational management and administration activities as needed.

  • Producing reports and dashboards based on defined measures, metrics and key performance indicators.

  • Recommending any improvements regarding the platform, processes or reporting.

  • Ensuring policies are reflected in the way the platform is administered.

  • Working closely with IT service owners and delivery leads to ensure the smooth delivery of IT solutions.

  • Configuring and implementing ServiceNow scripts in the form of business rules, client scripts, UI actions and UI policies.

  • Prior web development using HTML5, JavaScript, CSS3, jQuery, AJAX, Glide, AngularJS and Twitter Bootstrap.

 

QUALIFICATIONS & EXPERIENCE:

Experience:   

 

  • Must be a Certified ServiceNow Administrator.

  • Must have participated in or led a ServiceNow deployment.

  • Must be ITIL 2001 Foundation certified.

  • 5-6 years of ServiceNow administration experience in a global environment.

  • 5-6 years of experience supervising internal and vendor professional services development teams.

  • 3-5 years developing JavaScript programs.

  • Solid knowledge of ITIL and IT support processes in general.

  • 4+ years of experience in overall IT Service Management environments with a strong working knowledge of various ServiceNow applications such as Service Desk, Change Management, Asset Management, CMDB, Knowledge Management and Service Catalog/Service Request Management.

 

Education:   

 

  • Bachelor’ s degree in Information Systems or related field is required.

  • ServiceNow system administration certification is required.

  • ITIL 2011 Foundation (or above) certification is required.

 

Skills:  

 

  • Must have excellent skills in building relationships, communicating effectively, and serving the needs of others. Most importantly, the ServiceNow Administrator is responsive and has a propensity to get things done.

  • Experience in deploying, managing and configuration of all ServiceNow modules including screen forms and workflows.

  • Experience with legacy system integration (e.g. monitoring/alerting, emergency communications, purchasing) vis plugins and via REST APIs. Understanding of integration capabilities in ServiceNow platforms and able to design and support bi-directional integrations.

  • Deep understanding of system and ITSM core configurations in ServiceNow.

  • Experience with upgrades to the ServiceNow platform

  • Able to support external data feed integration to an external reporting (BI) engine.

  • Excellent customer service/interaction skills a must.

  • Strong experience using Glide, JavaScript and/or other scripting languages to develop applications.

  • Knowledge of Active Directory, Azure AD, LDAP, SCCM and SCOM, Robot, Splunk, SolarWinds and other monitoring and management tools and their integration with ServiceNow.

  • Knowledge of ServiceNow technical architecture, including MID Server architecture for Discovery and Service Mapping functionality.

  • Knowledge of Performance Analytics.

Pattie Tsivouras
Recruiting Director, Information Technology

Pattie joined the Connors Group team in 2017. Knowing how it’s important to always try and make the right impression with each interaction; Pattie personally feels that clients look for a Recruiter who demonstrates honesty, integrity, as well as trust. When proactively developing a strategic partnership, clients want to know that they can depend on you to deliver the most qualified candidates for their current openings. As a recruiter, she embodies that value in demonstrating passion in her work; evident as they encounter the level of excitement in describing past achievements or enthusiasm in approach to find the most qualified talent for their team!

Pattie strongly feels that candidates prefer that their career is centered around their quality of life. The chance to express preferences for a new job while feeling secure helps encourage them to do what they do best. Quality candidates like to be presented with long-term opportunities where they can see how their skills align with each company. Alternately, people who just feel comfortable tend to base any opportunity on what they currently need in order to make ends meet. Pattie embodies these values by matching the candidate to a position that provides an opportunity to learn, progress, and contribute to the company. Team work is always very key when it comes to empowering an individual to hone their expertise; allowing them the chance to grow within any organization.

Summoning the courage and strength to start her own business while also starting a family is something Pattie is very proud of.  Obtaining that perfect balance is always a key challenge, but you need to totally embrace it in order to overcome it.  A Director at her former company referred to her as “fearless” …and while she never thought of herself like that, hearing the complement did make her very proud! Her goal is to continue to have a stimulating career; providing open, supportive collaboration to inspire opportunity in the market. She would like to be positioned as someone who is focused on fostering strength in others! Outside of the office, Pattie loves skiing with her family… typically taking a trip out west every year. Going bike riding and taking family vacations are great. She loves summers at a Long Island beach home, going fishing with her boys and spending time at the pool and at the beach!   


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