ServiceNow Development Engineer

Bridgewater, NJ 08807 | Direct Hire

Job ID: 6494 Area of Specialty: Service Now Pay Rate: 135,000

POSITION SUMMARY:  

Work together with the IT Service Management team to define, analyze, and document user technical requirements for workflow and screen form configuration of ServiceNow modules.

Use the built-in tools in ServiceNow to create and edit workflows, forms and UI elements and create appropriate user documentation to support those configurations.

Support the development and configuration of a number of areas including, Incident Management, Service Catalog, Change Management, Problem Management, Knowledge Management, Asset Management, Configuration Management, ESS Portal and Reporting.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:  

  • Participates in all functional and technical aspects of ServiceNow solution delivery including workflow configuration, UI configuration and development of associated reporting based on workflow and screen designs.

  • Prepares and implements all deliverables for interface and workflow design and cooperates with QA Automation engineer to develop test plans for all designs and changes.

  • Consults process owners with solution implementation.

  • Role will be accountable for working with multiple internal departments in delivering enterprise automation solutions.

  • Conduct POCs to demo new ideas and help solidify technical direction.

  • Work with internal as well as external resources to achieve project goals.

 

QUALIFICATIONS & EXPERIENCE:

Experience:   

  • 5+ years of experience in implementation and design of ITSM platforms like ServiceNow Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS).

  • 5+ years of JavaScript knowledge and development in an enterprise environment.

  • 4+ years of experience implementing configuration and customizations of ServiceNow, including the ability to edit and create work flows.

  • 4+ years of script development (ServiceNow, shell scripts, test automation)

  • COTS integration via ServiceNow API (i.e. monitoring, email).  

  • 5+ years Web Services Integration (REST, SOAP and JSON).

  • 4+ years of experience in test-driven development environments.

Education:   

  • Bachelor’ s degree in Computer Science or related field is required.

  • ITIL 2011 Foundation (or above) certification.

  • Required qualifications in one or more of the following: Scripting in ServiceNow, Application Creation in ServiceNow, ServiceNow Certified Application Developer.

 

Skills:  

  • Experience in development and implementation of ITSM/ITIL-based software solutions

  • Strong experience in ServiceNow custom application development, integrations, and large-scale implementations using Business Rules, JavaScript, SOAP/REST APIs, Workflows, Client Scripts, and other technologies for Federal and Commercial clients.

  • Strong background in requirements gathering and analysis, technical design, SDLC/scrum, and leading technical implementation of ITSM and related solutions.

Notes:

  1. We have no CI database and will have to compile in Excel from peoples’ memories and notes and load into ServiceNow. That may be a 4 month job in and of it.

    1. (Loaded Configuration Items (CIs) from Excel files into ServiceNow)

  2. The ITSM ServiceNow Development Engineer position is primarily focused on developing and editing workflows in ServiceNow, creating and editing UI/forms and writing the occasional automation script.

Pattie Tsivouras
Recruiting Director, Information Technology

Pattie joined the Connors Group team in 2017. Knowing how it’s important to always try and make the right impression with each interaction; Pattie personally feels that clients look for a Recruiter who demonstrates honesty, integrity, as well as trust. When proactively developing a strategic partnership, clients want to know that they can depend on you to deliver the most qualified candidates for their current openings. As a recruiter, she embodies that value in demonstrating passion in her work; evident as they encounter the level of excitement in describing past achievements or enthusiasm in approach to find the most qualified talent for their team!

Pattie strongly feels that candidates prefer that their career is centered around their quality of life. The chance to express preferences for a new job while feeling secure helps encourage them to do what they do best. Quality candidates like to be presented with long-term opportunities where they can see how their skills align with each company. Alternately, people who just feel comfortable tend to base any opportunity on what they currently need in order to make ends meet. Pattie embodies these values by matching the candidate to a position that provides an opportunity to learn, progress, and contribute to the company. Team work is always very key when it comes to empowering an individual to hone their expertise; allowing them the chance to grow within any organization.

Summoning the courage and strength to start her own business while also starting a family is something Pattie is very proud of.  Obtaining that perfect balance is always a key challenge, but you need to totally embrace it in order to overcome it.  A Director at her former company referred to her as “fearless” …and while she never thought of herself like that, hearing the complement did make her very proud! Her goal is to continue to have a stimulating career; providing open, supportive collaboration to inspire opportunity in the market. She would like to be positioned as someone who is focused on fostering strength in others! Outside of the office, Pattie loves skiing with her family… typically taking a trip out west every year. Going bike riding and taking family vacations are great. She loves summers at a Long Island beach home, going fishing with her boys and spending time at the pool and at the beach!   


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