Customer Service - Sales Operations Account Manager - Apparel Manufacturer

New York, NY 10018

Employment Type: Direct Hire Area of Specialty: Customer Service Job Number: 7977 Category: Supply Chain - Customer Service

Job Description


Responsibilities:
  • Manage and process sales orders from major national retailers including:
    • Bulk order entry
    • Inbound EDI PO processing and bulk order matching
    • Review of unconfirmed orders
    • Review of open orders against on hand in inbound supply to identify and resolve issues such as late delivery, shortages, etc.
    • Allocate and drop picks to 3PL’ s
    • Manage open picks at 3PL warehouses in conjunction with on-site  team, including timely routing and shipping of orders
  • Track inventory, allocate orders, drop picks and manage orders received via EDI and manually.
  • Liaise with Production, Logistics and 3PL warehouse teams regarding the status of sales orders, production and inbound shipments required to fill them, as well as the need for any extensions, shortages, etc.
  • Cooperate closely with sales team to ensure timely and accurate information sharing and communication of order status updates, extension needs, etc.

Requirements:
  • Minimum 2+ years of experience
  • Experience with ERP systems required (Exenta or BlueCherry strongly preferred but not explicitly required)
  • Must have strong Excel skills
  • Organized and detail-oriented with strong follow-through
  • Highly motivated

Meet Your Recruiter

Barry Graff
Recruiting Director, Supply Chain & Information Technology

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