Retail & Trade Domain Manager - Americas

East Brunswick, NJ 08816

Employment Type: Contract To Hire Area of Specialty: Digital Technology Job Number: 7514

Job Description

RETAIL PROJECT MANAGER - This position is with a global luxury brand and working the regional Americas team managing Retail, Trade and BI applications  

The regional team is located within the North America Shared Service Center, servicing all major brands 

The PM will contribute to the Retail and Trade Business Solutions strategy in Americas markets acting as key partner for the different Sales and Merchandising teams working on these solutions, while providing functional and technical expertise and support to the project teams.

Play an active role in building omnichannel IS ecosystems for our brands by working closely with the Digital and CRM team. 

Lead, analyze and supervise the implementation of new functionalities required by the business community. This includes the full project development life cycle of analyzing, developing, testing, implementing, documenting, and user training of new solutions or enhancements and modifications to existing software systems.

Provide service to the user community by supporting and assisting in problem resolutions to ensure error-free applications.

Support local project teams during implementation of new markets.

  • Ensure alignment between business and IS roadmaps.

  • Participate in the  Retail, Trade and Omnichannel solutions strategy - and budgeting cycle.

    Responsibilities include;

  • In collaboration with the business and IS teams, investigate processes and procedures improvement opportunities and propose IS projects that will best meet the needs. 

  • Assist the business teams in project requirements and objectives definition. 

  • Lead Request for Information/Proposal processes

  • Manage IS projects with internal departments and external suppliers.

  • Write detailed specifications and have them approved 

  • Manage and supervise the resources involved in the projects.

  • Supervise and track the times and expenses of projects through corporate applications.

  • Manage project risks and take corrective measures.

  • Follow-up developments

  • Define test approach and support Users Acceptance Tests

  • Analyze production issues and manage corrective actions in coordination with project teams

  • Provide L2/L3 support to users across Americas markets.

  • Actively contribute to change management 

  • Other tasks as required.

  • Ability to manage a team

  • Ability to work on multiple tasks simultaneously and to prioritize

  • Ability to analyze issues and requests and formalize a synthetic proposal on necessary changes to operate on the Retail and Trade solutions, their impact and workload

  • Ability to follow-up development full lifecycle and assist user during testing phase in accordance to best practices

  • Ability to work individually with little supervision and in a team with other department members, users or consultants

  • Effective project management practices that insures timely, cost effective and accurate reports and analytical tools for the region.

    There are 2 direct reports: Manages a Trade Business Analyst and a Retail support resource, and other external resources as required

    Collaborate with local support (level 1) and other domains (ex: IT, ERP and Back-Office)

    Key competencies:

  • Team Management skills

  • Roadmap, program and project Management 

  • Significative experiences with Retail and Trade solutions design and implementation (a POS solution, Clienteling solutions, SFA, O365 suite including SharePoint…)

  • Comfortable writing SQL queries, stored procs…

  • Ability to read programming languages including ASP and C# would be a plus

  • Good understanding of the main Retail and Business to Business trade processes 

    Personal skills:

  • Customer orientation, leadership and conflict resolution skills

  • Ability to analyze and summarize

  • Good interpersonal and organizational skills

  • Autonomous

  • Excellent communication skills

  • Proactive team player

    Ideal Profile:

  • University degree in Management, Computer Science or related field

  • Fluent spoken & written English (+ good command of French is an advantage)

  • 7 to 10 years’ experience as Project Manager

  • Experienced with Agile methodology

  • Ideally experienced in international / multi-brands context + knowledge about luxury industry 

Meet Your Recruiter

Sue McLean
Recruiting Director, Project / Program Management & Business

Sue started working with The Connors Group in 2010, enthusiastically bringing expertise to an organization that shares her values of professional integrity and quality relationships. Sue focuses on recruiting Project / Program Management professionals for Business Transformation initiatives.  She believes that clients value a good reputation, transparency in the process of working with candidates, and depth of insight to provide expedient solutions. On the talent side, Sue knows that candidates value access to opportunity, knowledge in review of their background, and the time we take to build rapport.

Sue strives to continue as thought leader/adviser for companies who want to grow their team with project managers; and be perceived as as a source for industry trends and market intelligence. She enjoys networking in the field and working with different professional groups within the Project Management domain. As a sociology major, she has always enjoyed the “people side of IT;” connecting the companies we work with and the people we network with. She also enjoys game shows, board games, volunteering, and travel – ask her about her time on $1,000 Pyramid!

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