Retail Compliance Manager

Dayton, NJ 08810

Employment Type: Direct Hire Area of Specialty: Retail Job Number: 6885 Pay Rate: 95,000

The Retail Compliance Manager role is the source of knowledge on the compliance requirements of   retailers.

The manager will review new compliance manuals to on board  new customers and stay up to date on existing customers’ requirements.

They will train the sales, production, customer service, logistics team and warehouse on understanding how to ship floor ready to the retailers.

The specialist will dispute charge-backs  and report on the monthly and quarterly numbers.


What You’ ll Do

  • Review compliance manuals for all new customers in every channel including key, custom, specialty and international distribution.

  • Dispute and push back on chargebacks, maintaining the chargeback logs to ensure fair and accurate reporting from retailers.

  • Drive year over year cost savings from reducing chargeback through collaborating with internal team as well as external  retailers.

  • Report to the leadership team on a monthly and a quarterly basis, sharing cost reduction KPIs, improvements and business risks.

  • Cross-functionally collaborate with the warehouse, sales, customer service, production and logistics, to train and ensure compliance requirements are met.

  • Partner with external retailers to consolidate and streamline requirements to drive efficiency and economies of scale.

  • Evaluate and drive improvements in the supply chain to streamline floor-ready compliance to save on costs and manual work.

  • Collaborate with distribution centers on a daily and weekly basis to drive improvements based on retail charge-backs  and efficiency opportunities.

  • Ensure new customers contracts are fair and reasonable regarding compliance requirements.

  • Maintain and cultivate relationships with key retailer vendor compliance teams.


What You’ ll Have

  • 5+ years of experience working with retail compliance, preferably in apparel.

  • Experience disputing operational chargebacks and creating financial reports on chargeback dollars.

  • Experience collaborating with distribution centers to ensure retail compliance.

  • Experience in working with an ERP and/or WMS system.

  • Experience in working with retailer portals and understanding retail fulfillment processes.

  • Able to work cross-functionally across the organization and drive change.

  • Able to manage working on multiple projects at once in a fast pace high growth environment.

Tara Mulry
Recruiting Dir., Retail, Apparel, Beauty & Luxury Industry

Tara joined the Connors Group team in 2018 as Recruiting Director, Retail, Apparel, Beauty & Luxury Industry Specialist. She believes clients value a recruiter who is curious, fast, efficient, honest and a brand ambassador. They want to ensure that the candidate they are getting is the right fit for their brand or business.  Because Tara has been in retail in many different roles for 26 years, she offers the ability to anticipate the questions a candidate may ask, so that she can interview like a subject matter expert. As the candidate's very first interaction with the company, it is critical to represent the brand and company in the best way possible. Tara knows candidates value a recruiter who is friendly, honest, has exceptional follow-up skills and gives sound career advise. She understands the ins and outs on how to run a business from both a sales perspective and operational perspective. Knowledge of the roles she recruits for allows her to quickly assess if someone is right and ready for the role.  And because she has also been the "candidate," Tara appreciates the importance of follow-up.  There is nothing worse than experiencing radio silence after you've gone through the interview process.  Good news or bad news, she won't leave you guessing.

Tara is most proud of her legacy of talent, possessing the ability to identify, select and retain top professionals. She has developed and coached individuals on a consistent basis, and nothing gives her greater satisfaction than watching teams succeed and move on to bigger and better things!  She is also proud of the fact that she opened 17 stores with e.l.f. Cosmetics in a year and half.  In her over two years with e.l.f. she helped create and structure how the stores run today, from both a service and staffing perspective, to the operational way in which they function. Really having to become a jack of all trades; she is very proud of what was accomplished there.

A career goal is to be seen as an HR expert in the recruiting field.  Tara wants to leverage her experience in running stores, HR and Learning & Development to reach a broader scope of candidates. Her desire is to build trust with the hiring managers and HR so that they think of our company first before going to any other recruiting firm. In speaking to some fun facts, when not at work, she likes to spend as much time outdoors as possible; and loves to run, bike, hike and ski. A Long Island resident, Tara is a lacrosse mom and can be found on the field every weekend cheering on her 3 kids. Her husband is a Battalion Chief for the FDNY in the Bronx. Tara also loves sitting on the beach while reading a good book!

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