Project Manager - Network Services
360 Mt Kemble Ave Morristown, NJ 07960
The Project Manager for Network Services Delivery will develop and execute the project plan for efficient and cost effective/profitable service delivery for end Customers at a national or international scale.
The Project Manager (PM) oversees the delivery of multiple internal and/or external projects utilizing the products and services Client offers. Typically these projects will include minimally 20 site locations per customer implementation. The PM is assigned to one or more Economic Territories (Eco-Territories). The PM is responsible for effective and successful communication about all aspects of multiple projects with the customer and the Client Account Manager, Customer Success LifeCycle Executive, Engineering, Network Operations Center (NOC) and necessary management.
· Leads customer project meetings and provide customer project plans and weekly Project updates/status reports.
· Collects data on key performance indicators and work statuses.
· Coordinates onsite and off-site project activities of Client personnel and contractors including the execution of all work orders required to complete applicable contract RFCs.
The PM identifies all project tasks, assigns work and communicates frequently (weekly or more) and fluently through email, project meetings and one-on-one. When changes are made in the Customer’ s network, the PM is responsible for passing ITU/CI activation/deactivation/change information to the Service Delivery Manager (SDM) and Billing.
The PM supervises project activities of project staff across multiple projects. They also perform analysis of and reports on project data, including milestones, budgeting, on time delivery, and errors. It is the responsibility of the PM to resolve defects and errors. The PM must become fluent and practiced in the use of any and all project management tools. They must also adhere to fundamental project best practices and procedures set up by the Project Management Office (PMO).
Activities - Creation and ownership of project plans using Project Management Tools including Microsoft Project, SmartSheets, and other tools for every project.
- Regular delivery on a weekly basis of Project Update/Status Reports
- On time project notification and communication of all work changes to Customer, Client and appropriate vendors including closing of work orders with SDMs and Finance
- Timely completion of Root Cause Analysis on project delivery misses
1) Percentage of project completed on time by Platform including the number of ITUs deployed
2) Total cost to budget and timeliness by project managed
Education: Bachelor’ s Degree
Work Experience: 2-10 years
Requires advanced PM skills, resource and allocation skills, Excel, Bill of Material. Also knows Budgeting, PM Methodology, and demonstrates strong Business-side writing and presentation skills.
Certifications: not required, but a plus:
PMP (or pursuing)
Recruiting Director, Project / Program Management & Business
Sue started working with The Connors Group in 2010, enthusiastically bringing expertise to an organization that shares her values of professional integrity and quality relationships. Sue focuses on recruiting Project / Program Management professionals for Business Transformation initiatives. She believes that clients value a good reputation, transparency in the process of working with candidates, and depth of insight to provide expedient solutions. On the talent side, Sue knows that candidates value access to opportunity, knowledge in review of their background, and the time we take to build rapport.
Sue strives to continue as thought leader/adviser for companies who want to grow their team with project managers; and be perceived as as a source for industry trends and market intelligence. She enjoys networking in the field and working with different professional groups within the Project Management domain. As a sociology major, she has always enjoyed the “people side of IT;” connecting the companies we work with and the people we network with. She also enjoys game shows, board games, volunteering, and travel – ask her about her time on $1,000 Pyramid!