IT Support Technician, Support Specialist

East Windsor, NJ 08520

Employment Type: Direct Hire Area of Specialty: Desktop Support Job Number: 7928

Job Description

The IT Technician Support Specialist is responsible for supporting IT processes by leveraging technology to assist end users, achieving business goals, and ensuring optimum performance of existing systems. We are hiring an experienced IT Technician Support Specialist to help provide excellent customer service to our employees. If you are dedicated and ambitious, The Company. is an excellent place to grow your career.

What You Will Do
  • Act as the initial point of contact for all computer and system related concerns from employees and answer queries via phone, email, or helpdesk tickets.
  • Maintain a high degree of customer service and adhere to all service management principles.
  • Take ownership of end user problems and be proactive in finding resolutions.
  • Assist in resolving hardware/software issues for end users.
  • Coordinate with vendors to resolve technical issues with desktops and software.
  • Train and guide staff on hardware and software usage if necessary.
  • Assist management in creating training materials pertaining to computer troubleshooting and usage.
  • Resolve Microsoft Windows (Macintosh a plus) operating system & common productivity application issues.
  • Work on IT projects as directed by management.
  • Assist in technical upgrading and maintaining desktop systems.
  • Install hardware (computers, monitors, servers, UPS, routers, switches, etc.)
  • Manage all equipment and perform periodic inventories as required.
  • Troubleshoot mobile devices and configure new devices.
  • Install and configure computer systems and applications within the company.
  • Ability to create images for desktop and laptops.

What You Will Bring to The Company.
  • College Degree or equivalent, A+ Certification, or 2-4 years of job experience, including helpdesk or ticketing system experience.
  • Microsoft and relevant technical certifications and education desirable.
  • Strong working knowledge of Microsoft based operating systems, including troubleshooting Microsoft Office and Outlook within a network environment.
  • Experience handling and troubleshooting remote VPN access technology and two-factor authentication.
  • Experience working with networked printers, including installing, troubleshooting, and servicing.
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Extensive experience working with mobile devices including iPhone and Android services and troubleshooting.
  • Knowledgeable with desktop applications and client services on cloud, mobile and traditional desktop configurations.
  • Ability to work independently with a keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong written, oral, and interpersonal communication skills.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Team-oriented and the ability to effectively work with a collaborative environment.

Environmental Factors:
  • Working conditions are normal for an office environment.
  • Must be able to sit for extended periods of time
  • Must be able to use a computer keyboard and view a monitor for extended periods of time
  • Must be able to lift up to 30 lbs
  • Must be able to travel domestically for business (< 10% if needed)
  • Must be willing and able to commute to the East Windsor, NJ office on a regular basis (currently we are in a hybrid model of 50% in office).
  • Covid-19 vaccination required.

What we offer:
  • Comprehensive Medical/Dental/Vision plans
  • Generous Paid Time Off Programs
  • Life & Disability Insurance
  • FSA/HSA/Dependent Care FSA
  • Profit Sharing
  • 401k and company match

Meet Your Recruiter

Patti Richards
Managing Director, Digital & eCommerce Recruiting

Patti started working with The Connors Group in 2007. Her outgoing personality, energy, and positive attitude helped quickly develop a broad and loyal base of candidates and clients. Patti believes an ideal client relationship is a true “partner” with the shared goal of quickly and successfully recruiting the right talent... relationships that are built on trust, communication, and attention to all the right details. She believes that investing time to understand the big picture… the business and goals… are imperative when taking on a new search. Equally important to the “job order” is identifying the fit, and her goal is to add value and become that trusted, go-to resource companies seek to get their positions filled!

Candidates want to establish relationships with recruiters who understand the industry, skills, career goals, and personalities of the people they recruit. Listening to what is important to the individual- besides the skills match- to better align qualities with opportunities is the goal. Communication as well. Honest and open communication are paramount. As a recruiter working with both passive and active candidates; Patti strives to understand “who they are,” “what are their career goals,” “what do they think is their most valuable trait.” Listening, establishing rapport, and keeping the line of communication open… providing career guidance, suggestions, and honest feedback is what she believes differentiates our team from other recruiters!

Helping to build the digital practice for The Connors Group, even riding the waves of an up and down economy, and witnessing early stages of the digital, eCommerce era... is something Patti is tremendously proud of. To be part of successful and consistent growth… understanding the trends / translatable skills, cultivating relationships with early pioneers who were just starting out… and seeing their progression- it is very rewarding to be part of that change! Similarly, earlier in her technical sales career, witnessing the transition from Mainframe, Data Center technology… to Personal Computing, Microcomputing, and ultimately partnering with an innovative group to target small- to medium- sized businesses to offer affordable, powerful computer solutions- it was incredible to see that trend explode and have a part in it!

She would have to say… over the course of a 30-year career in technology, that Patti has found it satisfying to have contributed to both sides; from the evolution of computing and putting technology in the hands of the people… to now putting people with the right hands on the technology! Her goal is to continue to build a reputation as a Subject Matter Expert in the digital talent space, working with new companies and staying abreast of emergent technologies so that she may continue to service new and existing clients; and be positioned as a trustworthy and valuable partner. Outside of work, she loves to travel... mostly off the beaten path, has a knack for party hosting and loves to dance!  

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