IT Asset Management Lead

Greensboro, NC 27401

Employment Type: Direct Hire Area of Specialty: ITIL Job Number: 7138

This key technical position within Infrastructure IT as part of the IT Asset Management (ITAM). This team is
responsible for supporting asset lifecycle management for the company and is responsible for taking a leading role in the
ownership and maintenance of the companys global IT Asset Management system. (Cloud / Hardware & Software)
This includes the development of defined processes and procedures associated with asset lifecycles, planning,
monitoring, recording, and tracking of assets to ensure compliance with vendor contracts and accounting policies. 
Attention to governance, continuous improvement, and industry Best Practice is critical.

Responsibilities Include:
? Experience with and understanding of HW & SW Asset Life Cycle model
? Manage cloud subscriptions (Azure, AWS)
? Technical proficiency to maintain ownership of Asset Management tool(s)
? Technical familiarity with IT platform areas (Workstations, Network, Mainframe, Unix, AS/400, Windows,
Linux, etc.) as required to maintain asset accuracy
? Manage the Hardware and Software Asset and Configuration Management queues, and resolve Incident
and Service Requests within Service Level Agreements
? Create initial records, maintain and update information to ensure accuracy and data integrity in the Asset
and Configuration Management System (CMS)
? Support all ITSM processes to include Change Management process by maintaining accurate inventory of
Configuration Items, owners, approvers, CI relationships, maintenance windows
? Investigate and resolve exceptions and accuracy issues of the Configuration Management System (CMS)
? Support tracking and correlation of Asset financial information in collaboration with Contract, Procurement
and Finance Teams
? Support Inventory Capture and Physical Inventory Audit of all IT hardware assets and record all findings,
changes, physical location, and perform timely reconciliation and reporting in support of ITSM and ITAM
? Define, document and maintain CMDB and Asset workflow and processes as needed
? Generate reports and perform data analysis to maintain asset lifecycle and ensure CMDB accuracy, and in
support billing processes audits, contract renewals, projects, acquisitions, divestitures
? Manage processes, validates invoices and stores Certificates of Destruction in support of IT Asset recovery,
disposal and data destruction
? Administer, support and maintain IT Asset Toolsets such as BDNA, CMDB, and Hardware Discovery
Integration Points
? Provide training and support to team members and business partners as needed
? Coordinate with Procurement, Contract, Technical Teams and other various KB business contacts to
understand technology landscape and ensure proper data integrity for KB Environment
? Research industry best practices and compare against the organization’ s practices to establish benchmarks
for managing IT hardware assets

Experience and Education Required:
? BS/BA or equivalent 3-5 years’ work experience in related field
? At least 5 years of experience tracking and/or managing IT Assets
? ITIL V3 certification preferred
? Ability to develop and document new processes, RACI matrices, and workflows (MS Visio) as needed to
support changes in Hardware Asset and Configuration Management processes and procedures

Job Description: IT Asset Management Lead
? Understanding of Service Delivery and Service Level Metrics within a multi-vendor outsourcing model
? Proficient in Microsoft Word, Excel (including pivot tables, VLOOKUP’ s and Advanced Excel features),
PowerPoint, Project, Visio, Access, SharePoint, Skype, Outlook.
? Proficient in CMDB and Asset data modeling, schema and classes
? Certified Hardware Management Professional through IBSMA, SIIA, IAITAM, or BSA would set the
candidate apart from others
? Takes initiative to learn and perform core duties and embraces additional responsibility
? Excellent planning, organizational, time management, problem-solving skills with an ability to understand the
long-term (" big picture")
? Makes a positive impression with excellent written and oral communication skills and is acknowledged as
someone who is helpful
? Ability to complete documentation, track and assess metrics  accurately and efficiently
? Ability to work in a fast-paced environment, prioritize, track and manage multiple tasks
? Collaborates effectively with teammates locally and at remote offices, contributes in peer meetings, and
shares knowledge
? Demonstrates high quality of character and integrity, is consistent and acts in line with a clear and visible set
of values and beliefs
? Demonstrates a sense of urgency, understands and encourages adherence to corporate policy, ITIL
Best Practices, SOX, PCI, and other regulatory guidelines with diligence
Physical Requirements:
? Some travel (domestic and/or international) may be required
? Requires on-call work
? May require weekend or shift

Pattie Tsivouras
Recruiting Director, Information Technology

Pattie joined the Connors Group team in 2017. Knowing how it’s important to always try and make the right impression with each interaction; Pattie personally feels that clients look for a Recruiter who demonstrates honesty, integrity, as well as trust. When proactively developing a strategic partnership, clients want to know that they can depend on you to deliver the most qualified candidates for their current openings. As a recruiter, she embodies that value in demonstrating passion in her work; evident as they encounter the level of excitement in describing past achievements or enthusiasm in approach to find the most qualified talent for their team!

Pattie strongly feels that candidates prefer that their career is centered around their quality of life. The chance to express preferences for a new job while feeling secure helps encourage them to do what they do best. Quality candidates like to be presented with long-term opportunities where they can see how their skills align with each company. Alternately, people who just feel comfortable tend to base any opportunity on what they currently need in order to make ends meet. Pattie embodies these values by matching the candidate to a position that provides an opportunity to learn, progress, and contribute to the company. Team work is always very key when it comes to empowering an individual to hone their expertise; allowing them the chance to grow within any organization.

Summoning the courage and strength to start her own business while also starting a family is something Pattie is very proud of.  Obtaining that perfect balance is always a key challenge, but you need to totally embrace it in order to overcome it.  A Director at her former company referred to her as “fearless” …and while she never thought of herself like that, hearing the complement did make her very proud! Her goal is to continue to have a stimulating career; providing open, supportive collaboration to inspire opportunity in the market. She would like to be positioned as someone who is focused on fostering strength in others! Outside of the office, Pattie loves skiing with her family… typically taking a trip out west every year. Going bike riding and taking family vacations are great. She loves summers at a Long Island beach home, going fishing with her boys and spending time at the pool and at the beach!   

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