Helpdesk Support Lead

Hauppauge, NY 11788

Employment Type: Direct Hire Area of Specialty: Helpdesk Job Number: 6850 Pay Rate: 65,000

Lead a team of 4 Help Analyst 

Number one priority is to provide the very highest level of service to our Clients

·  Troubleshoot, diagnose and resolve   technical issues called in from clients.

·  Ensure calls are clearly documented and properly tracked.

·  Provide follow up for any unresolved call issues

  Must be experienced in Help Desk telephone call center support

Prior experience in  leading a team and have level 1-2 experience. 

Vanda Alves
Recruiting Director, Information Technology

Vanda joined the team at The Connors Group in 2001. She believes that clients value the goal of delivering the best results in adding value to their growth strategies… Helping to connect them to a higher level of talent. Candidates value trust that she'll keep their best interests in mind when it comes to finding the right opportunity for their career. Identifying the “Je Ne Sais Quoi” helps in balancing the needs of clients with the needs of candidates!

Vanda embodies value in how she's always willing to go an extra step and be readily accessible. She knows it’s important to trust her gut instinct and has been described by others as intuitive. Vanda enjoys focusing her energy on building relationships with everyone she works with.  She loves what she does and proud of the results provided in matching job seekers to opportunities with her clients.

Vanda is always striving to learn new things and improve her craft, despite an established reputation in successfully placing IT professionals for over a decade. Vanda prides herself on an established network of top talent that is unrivaled. Vanda's policy is to always treat people the way she wants to be treated and to always put her best foot forward. She likes to bring a high level of optimism, creativity, and energy to each situation. A charismatic personality and can-do attitude make her a highly sought-after Recruiter.

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.