Help Desk Lead

NY, NY 10006

Employment Type: Direct Hire Area of Specialty: Helpdesk Manager Job Number: 7933

Job Description

The Help Desk Lead will support the Global Help Desk team.
Responsibilities will include but not be limited to:
• Leading the Global Help Desk team to support all groups across the company
• Providing level 1 IT support and interface with other IT groups for end-to-end support
• Ensuring the Help Desk function is operating effectively and efficiently • Maintaining best practices throughout the technical support process • Coaching and training of team members

Requirements • 5+ years of Help Desk experience in a senior or leadership role
• Technical expertise in Office 365 product family
• Technical expertise in Desktop Apps (web browsers, PDF editing, faxing/scanning, VolP telephony)
• ITSM ticketing system experience (FreshService, ServiceNow, SysAid, TopDesk, Jira, Remedy)
• Remote/Distribute Teams experience
• Experience supporting a global userbase and 24x7 coverage shift scheduling
• Ability to lead others, work collaboratively and communicate effectively

Meet Your Recruiter

Barry Graff
Recruiting Director, Supply Chain & Information Technology

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