E-commerce Technical Support

New York, NY 10016

Employment Type: Direct Hire Area of Specialty: Ecommerce Job Number: 7638

Job Description


You will be responsible for E-commerce Technical Support and maintenance on the Digital E-commerce applications

What you' ll do:

By fulfilling the main mission of this role, you will contribute to the 5 pillars of strategy: people-centric, brand-builder, consumer-obsessed, digitally minded, and committed to responsible beauty
  • Provide first level of technical support to AMER markets for the ecommerce ecosystem.
  • Coordinate and collaborate with internal and external resources via ticketing system.
  • Participate in the design of Technical Integration related to the E-commerce platform.
  • Review and challenge Technical Integration approaches from the contractor, with regards to the Integration best practices
  • Escalate functional and technical questions if required, while maintaining ownership on providing subject matter expertise for functional and technical aspects of the ecommerce ecosystem.

You are:
  • Curious, with the desire to learn constantly.
  • Analytical and have strong problem-solving skills.
  • Collaborative and succeed in motivating a team.
  • Genuinely looking forward to new challenges.

You have:
  • A Computer Science MS Degree or equivalent.
  • 3-5 years of experience in E-commerce projects lifecycle as well as operational support in E-commerce/Content Management System.
  • Experience with Project Management lifecycle especially in E-commerce project.
  • Experience in web sites launches thru full project life cycle, working with the business to identify requirements, design, develop, QA and launch end-product
  • Understanding of the E-commerce solution architecture in general including data exchanges between systems, for example: System flow between E-commerce engines, OMS, payment gateway.
  • Salesforce Commerce Cloud (ex Demandware) or any other E-commerce platform.
  • Operation/Support experience is a plus.
  • Previously used project/task management software system, tools (Confluence/JIRA/Wiki) is a plus.
  • Knowledge of HTML, CSS, JavaScript
  • Tag Management Systems and tagging activities (Javascript)
  • Knowledge of Systems integration - WebService (REST, SOAP), Batch, EDI, sFTP
  • Fluent in English
  • Google Solutions (Analytics, Webmaster Tools, Trusted Store)
  • Exposure to E-commerce/CRM integration and affiliate marketing tools like Linkshare, product recommendation tools, online videos, is a plus.
  • Social integration technologies around Facebook connect and social sharing, is a plus.
  • Marketplace integration (Google Shopping, Facebook Ads, Bing Ads, ...) is a plus.
  • Exposure to mobile, Omni -channel technology tools and principles around responsive design, hybrid applications, mobile applications.
  • ross-Browser testing/functionality

Languages: • English, French, Chinese or Spanish fluency a plus.

We have:
  • Standout brands: 
  • Distinctive, high-quality products and services
  • A longstanding commitment to social, economic and ecological initiatives
  • Growth opportunities
  • Learning & Development
  • An attractive compensation and benefits package

Meet Your Recruiter

Nyree Anderson
Senior Technical Recruiter

Dynamic and results-oriented, Nyree has a proven track record in technical recruiting. She possess a strong understanding of technical requirements; exceptional ability to source passive candidates as well as effectively assess suitability for opportunities on hand. Along with being resourceful and solutions-focused, Nyree’s innate ability to build fruitful relationships has brought her success across many industries.

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