Director, eCommerce Product

NY, NY 10017

Employment Type: Direct Hire Area of Specialty: eCommerce Executive Job Number: 7811

Job Description

We’ re looking for an experienced eCommerce Director to be to drive the strategy, optimization and innovation of the consumer experience across all devices for both the US and Canada.

This digital team leader will own the ecommerce experience, technology, features, and consumer toolset in North America. This Director will also act as the key relationship leader with our global and regional digital partners to design a best in class digital experience, and future-proof that experience for our growing customer base. 

Duties and Responsibilities 

  • Develop and manage the  site vision, ecommerce strategy and day-to-day operations, from first site to post-purchase experiences, while delivering both sales volume and brand building for the North America  businesses

  • Identify short and long-range growth opportunities based on an in-depth understanding of the competitive landscape, marketplace dynamics, consumer habits and behaviors and company strategies while leading the relationships with the internal and external business partners

  • Source and deliver ecommerce best practices in the form of new functionality, customer tools, and ecommerce roadmaps, drawing brand inspiration from the  Global vision, and contextualizing to the best practices of the North American ecommerce landscape 

  • Design the strategy and manage the business-side operating organization of consumer-facing technologies, features, and toolsets for  North America. Ensure that strategy continually exceeds business expectations. 

  • Drive the domestic North America content and user experience strategy and business operations, aligning to Global brand strategies where appropriate, while maximizing opportunity with the North American consumer 

  • Partner with the Global eCommerce teams to bring a consistent and elevated global vision to life, with optimizing to best in class regional commercial standards   

  • Responsible for effectively partnering with  enterprise teams, cross-brand teams within North America, and global  teams on the most effective customer solution strategy, ecosystem, and roadmap for  North America.

  • Partner with the Ecommerce Leadership Team to deliver the day-to-day website/business, including development of short and long-term business plans, as well as day-to-day operations management delivering top line sales, operating metrics, key performance indices, and maintaining bottom line targets

  • Ensuring the day to day effectiveness of content management, navigation, search functionality, and product presentation maximizes the customer experience

  • Ensure proper collaboration between IT, Marketing, Creative and other cross-functional teams to deliver on eCommerce and Digital sales and performance objectives

  • Oversee strategies and operations with Marketing, Media, Merchandising, Planning, and Buying teams to deliver online product launches and refreshes


Internal:   Marketing, Media, Creative, Merchandising, Content/Editorial, Analytics, Planners, Technology, Global & Regional Brand Leadership

DECISION MAKING:  Responsible for return on all ecommerce technology and functionality site investments, including ongoing analysis and reallocation of budget across tools and functionalities. Responsible for sourcing and advising eCommerce leadership on new vendors and customer programs. 


Must be able to handle multiple projects with adherence to deadlines. Must be highly organized. Must be able to work independently as well as on group projects. Must be self-motivated and confident with some decision making. Must have the ability to manage up, down and across with positive results.

Ability to work successfully in a fast-paced, premium fashion environment. Desire to innovate quickly as part of a nimble, entrepreneurial team within an iconic, established American brand. 

_________________________________________________________QUALIFICATIONS & EXPERIENCE:

Experience:  Minimum 7-10 years of related experience, including substantial experience in end-to-end ecommerce leadership for a leading ecommerce or multi-channel retailer. Demonstrated strength in communication and influencing skills; not only written and verbal, but also in the engagement of internal and external business partners.          

Education:   Bachelor’ s degree


  • Proven ability to deliver eCommerce sales & profit growth for a digital brand flagship, interpreting data & drawing conclusions and proactively identifying areas for improvement

  • Proven ability to manage regional strategy within a global brand context

  • Proven ability to deliver ROI in ecommerce tools, functionality and experiences

  • Strong project management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and to meet deadlines with sense of urgency. Superior ability to manage short- and long-term projects simultaneously, trading-off resources to achieve company objectives

  • Executive presence and strong presentation skills to interact with senior level management

  • Strong communication skills and cross-functional collaboration skills to effectively partner with key cross-functional teams to increase the e-Commerce business (i.e. Marketing, Supply Chain, IT, Customer Service, Finance, Legal, etc.). Demonstrated ability to successfully lead cross-functional teams in a fast-paced team environment

  • Experience in the selection and management of e-Commerce/vendor partnerships which include relationship building, strategic planning, operational oversight and contractual management to support Company goals and objectives

  • In-depth understanding of e-Commerce business models and how to drive e-commerce sales through innovative, effective and cost-efficient marketing/merchandising programs and strategies

  • Proficient in Microsoft Office (Excel, Word, Powerpoint)

Meet Your Recruiter

Patti Richards
Managing Director, Digital & eCommerce Recruiting

Patti started working with The Connors Group in 2007. Her outgoing personality, energy, and positive attitude helped quickly develop a broad and loyal base of candidates and clients. Patti believes an ideal client relationship is a true “partner” with the shared goal of quickly and successfully recruiting the right talent... relationships that are built on trust, communication, and attention to all the right details. She believes that investing time to understand the big picture… the business and goals… are imperative when taking on a new search. Equally important to the “job order” is identifying the fit, and her goal is to add value and become that trusted, go-to resource companies seek to get their positions filled!

Candidates want to establish relationships with recruiters who understand the industry, skills, career goals, and personalities of the people they recruit. Listening to what is important to the individual- besides the skills match- to better align qualities with opportunities is the goal. Communication as well. Honest and open communication are paramount. As a recruiter working with both passive and active candidates; Patti strives to understand “who they are,” “what are their career goals,” “what do they think is their most valuable trait.” Listening, establishing rapport, and keeping the line of communication open… providing career guidance, suggestions, and honest feedback is what she believes differentiates our team from other recruiters!

Helping to build the digital practice for The Connors Group, even riding the waves of an up and down economy, and witnessing early stages of the digital, eCommerce era... is something Patti is tremendously proud of. To be part of successful and consistent growth… understanding the trends / translatable skills, cultivating relationships with early pioneers who were just starting out… and seeing their progression- it is very rewarding to be part of that change! Similarly, earlier in her technical sales career, witnessing the transition from Mainframe, Data Center technology… to Personal Computing, Microcomputing, and ultimately partnering with an innovative group to target small- to medium- sized businesses to offer affordable, powerful computer solutions- it was incredible to see that trend explode and have a part in it!

She would have to say… over the course of a 30-year career in technology, that Patti has found it satisfying to have contributed to both sides; from the evolution of computing and putting technology in the hands of the people… to now putting people with the right hands on the technology! Her goal is to continue to build a reputation as a Subject Matter Expert in the digital talent space, working with new companies and staying abreast of emergent technologies so that she may continue to service new and existing clients; and be positioned as a trustworthy and valuable partner. Outside of work, she loves to travel... mostly off the beaten path, has a knack for party hosting and loves to dance!  

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