Business Analyst

Montvale, NJ 07645

Employment Type: Contract To Hire Area of Specialty: Business Analyst Job Number: 7036
Business Analyst

Job Purpose:

The Business Analyst will use specialist knowledge and business analysis techniques to co-ordinate and support processes and resources to achieve the outcomes of the project to satisfy multiple stakeholders and disciplines. The Business Analyst is responsible for the lifecycle of the business requirements from documentation, development of appropriate solutions, testing and implementation.

Key Responsibilities


Business Engagement

Act as the key liaison between key stake holders, front end users and project team. Participation in key project meetings.

Business requirements gathering

Facilitate workshops with key business resources and end users to define, agree and document business, financial, and operations requirements and systems goals.  Identify any business change impacts, associated risks or efficiency improvements.

Process Flow Modelling

Design and document business process workflows through information collected at business process walkthrough sessions, research and associated workshops to provide clear outcomes.

Solution Design

Collaborate with the extended project team in the planning, design, development, and deployment of new applications, and enhancements to existing applications ensuring solutions meet business needs and requirements.

Tests Case management

Develop comprehensive test cases based on user scenarios in relation to new, and existing, functionality identified through gap analysis.

Implementation Support

Provide assistance with the design of Test and Training strategy, as well as provide post go live support to ensure a successful implementation.

Change management and Communication

Assist with project communication to ensure consistent, well informed information is distributed to key stakeholders and end users.




Person Profile




Key Competencies










Organisational skills
  • Establish goals and priorities, and allocate appropriate time and resources to activities to enable the achievement of these goals
  • Evaluate conditions, issues and potential impact of strategies on the Project and its outcomes/milestones and deliverables.
  • Recognise opportunities as they arise, and introduce new and better ways of accomplishing objectives. Promote continuous improvement and best practice in all components of the work.


Commercial Acumen


  • Focus on results
  • Understands key business drivers for their Area and contribute to its success
  • Entrepreneurial mindset (identifies business opportunities for the organization)
  • Superior analytical, evaluative & problem solving skills
  • Execute effectively, consistently & in a timely manner


Excellent Communicator

  • Foster open communication
  • Listen actively
  • Practices information sharing
  • Presents ideas & concepts logically and clearly
  • Ability to analyse and communicate program information.
  • Ability to think independently, with well-developed written and consultation skills
  • Gain acceptance of advice and recommendations on significant issues, policies, processes and procedures from business units through effective communication and interpersonal skills


Partnering and Building Relationships

  • Professional and friendly in dealing with internal business partners and external suppliers
  • Builds and sustains productive relationships
  • Establishes rapport with partners
  • Builds trust in relationships


Industry & Business Knowledge
  • Knowledge of Flight Centre Travel Group global business network and models including wholesale, retail, online & corporate
  • Understand how each business unit contributes to Flight Centre’ s goals and strategic direction and the core value drivers within each business. With each iteration of the program have a solid knowledge of business processes in order to ensure program outcomes match business outcomes. 


Makes effective decisions

  • Identifies and understands issues, problems and opportunities
  • Compares data from different sources to draw conclusions
  • Makes difficult decisions when required


Superior Leadership
  • Demonstrate ability to develop and deliver clear business vision
  • Ability to develop and drive teams to exceed business and personal goals
  • Extensive experience in forming and creating buy-in, ownership and empowerment within teams


Upholds Company Philosophies and Culture

  • Takes ownership for successes and failures
  • Demonstrates a belief in FCL philosophies and values
  • Exhibits a passion for their business and company
  • Encourages a sense of enjoyment in the workplace


Skills and Capabilities









Problem solving and analysis
  • Business analysis, problem solving and research geared toward achieving project outcomes.
  • Monitoring compliance with corporate policies, procedures and standards, including taking appropriate corrective action for non-compliance.
  • Providing input into project schedules, management plans, including analysis and reporting of issues, trends for action.
  • Taking, maintaining and distribution of minutes for key meetings.
  • Problem and issue management.
  • Performance of day to day operations of the project.


Project Team management
  • Seek input from extended project team and respond to stakeholder queries
  • Clearly communicate key business outcomes with stakeholders
  • Build effective relationships with key leaders and project members
  • Ability to work with vendors, third party suppliers and internal and external consultants.


Specialised job Knowledge
  • Demonstrated knowledge of project/program management methodologies/concepts/principles.
  • Demonstrated ability in utilising program/project governance frameworks, including risk and financial management and project monitoring and reporting.
  • Demonstrated ability in solving complex problems.
  • Demonstrated understanding of how ICT solutions can be utilised to effectively support/facilitate business requirements and facilitate business outcomes.
  • Demonstrated analytical ability and attention to detail.
  • Demonstrated ability to work under pressure and to meet strict deadlines.
  • Interpersonal skills, relationship management, influencing and negotiation skills. 

Travel Industry knowledge
  • Demonstrate detailed knowledge and understanding of travel industry and Flight Centre Ltd models

Demonstrated extensive leadership experience and abilities

Systems knowledge
  • Extensive experience with an understanding of front, mid and back office travel and its related systems
  • Detailed working knowledge of GDS applications
  • Good working knowledge and experience with database applications and system infrastructure and architecture


Travel Industry knowledge
  • Demonstrate detailed knowledge and understanding of travel industry and Flight Centre Ltd models
  • Demonstrated extensive leadership experience and abilities







Ken Peters

Ken Peters co-founded The Connors Group in June, 2001 and has been responsible for building the foundation of this premier IT staffing organization that serves clients in the areas of executive search, staff placements and consulting services. Ken has over 23 years experience in information technology and IT recruiting.

Ken’s IT background gives him a unique prospective to what an employer is looking for in an IT professional, as well as what’s important to a prospective candidate.

Handling the operations side of The Connors Group, Ken is always looking to leverage technology to create a world class infrastructure. Implementing this technology gives Connors a competitive edge, and adds tremendous value to our clients, and candidates.

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