Marketing Operations Manager

Parsippany, NJ 07054

Employment Type: Contract To Hire Area of Specialty: Marketing Job Number: 7188


Must have hands on eMail experience and hands on experience with a Marketing Automation platform, preferrably Eloqua, but open to other platform experience.

Key Responsibilities: 

Campaign Design, Management and Execution: This position is responsible for executing and delivering email campaigns (utilizing the Eloqua and Compendium platform) across multiple product groups.

Partner with email marketing team, internal & external partners to execute & develop campaigns, analytics/performance tracking, A/B testing, list segmentation and management. 

Marketing Systems Infrastructure: Responsible for the successful implementation, management and day to day operation of various marketing technology platforms (e.g. Eloqua, Compendium, Web Analytics, Dashboards, etc.), while overseeing Marketing Operations and day-to-day priorities and use of platforms. Develop a strategy to cleanse and segment data for efficient and effective campaign targeting and lead generation. Document all automated or manual processes related to data clean up, lead scoring, or other ongoing programs. 

Measurement and Analytics: Develop reporting processes and marketing dashboards for all demand generation activities (in partnership with Digital Analytics Team). Conduct ongoing analysis of email campaigns to uncover trends and gain insights. 

Process Design and Documentation: Design and document existing processes and implement improvements to enhance productivity. Develop and manage training for all technical and non-technical users and ensure adherence to process for both system and lead tracking/management. 

Sales Liaison and Success Advocate: Work closely with Operations and Sales teams to ensure leads are correctly routed and follow up on in a timely manner. 

Lead Creation and Nurture Program Strategy: Identify opportunities to develop lead capture and nurture pathways, continuously monitoring and testing effectiveness. Includes multi-channel strategy. 

Technical Liaison: Responsible for working in collaboration with the Digital Marketing Team and the Marketing Automation DBA to ensure campaigns are deployed in a timely manner and adhere to Corporate  Marketing standards 

Data Management and Quality: Key stakeholder and contributor to cross-functional team responsible for data integrity and list management. 

Required Skills: 

• 5-8 years’ experience in Marketing Operations, Demand Gen/Lead Gen, Business Process Improvement, Reporting/Analysis and/or related roles 

• Ability to manage multiple projects and competing priorities while meeting deadlines 

• Experience managing/administering a marketing automation system such as Eloqua (Preferred B2B Luminary Certification) or similar CRM system (Pardot, Marketo, Hubspot) 

• Experience working in Microsoft Dynamics, Salesforce 

• Proficiency with database design concepts, data modeling, and segmentation structuring 

• Working knowledge of HTML/CSS & JavaScript as it relates to email, landing page and campaign design implementation 

• Detail orientated and focused on quality 

• Team work / Internal communications 

• Excellent communication, presentation, and project management skills required 

• Resourceful, well organized, highly dependable, efficient and detail oriented 

• Bachelor’ s degree in Marketing, Business or related field, preferred 

• Experience developing processes leveraging both best practices (internal and external) and critical thinking as well as identify areas for process improvement 


Patti Richards
Managing Director, Digital & eCommerce Recruiting

Patti started working with The Connors Group in 2007. Her outgoing personality, energy, and positive attitude helped quickly develop a broad and loyal base of candidates and clients. Patti believes an ideal client relationship is a true “partner” with the shared goal of quickly and successfully recruiting the right talent... relationships that are built on trust, communication, and attention to all the right details. She believes that investing time to understand the big picture… the business and goals… are imperative when taking on a new search. Equally important to the “job order” is identifying the fit, and her goal is to add value and become that trusted, go-to resource companies seek to get their positions filled!

Candidates want to establish relationships with recruiters who understand the industry, skills, career goals, and personalities of the people they recruit. Listening to what is important to the individual- besides the skills match- to better align qualities with opportunities is the goal. Communication as well. Honest and open communication are paramount. As a recruiter working with both passive and active candidates; Patti strives to understand “who they are,” “what are their career goals,” “what do they think is their most valuable trait.” Listening, establishing rapport, and keeping the line of communication open… providing career guidance, suggestions, and honest feedback is what she believes differentiates our team from other recruiters!

Helping to build the digital practice for The Connors Group, even riding the waves of an up and down economy, and witnessing early stages of the digital, eCommerce era... is something Patti is tremendously proud of. To be part of successful and consistent growth… understanding the trends / translatable skills, cultivating relationships with early pioneers who were just starting out… and seeing their progression- it is very rewarding to be part of that change! Similarly, earlier in her technical sales career, witnessing the transition from Mainframe, Data Center technology… to Personal Computing, Microcomputing, and ultimately partnering with an innovative group to target small- to medium- sized businesses to offer affordable, powerful computer solutions- it was incredible to see that trend explode and have a part in it!

She would have to say… over the course of a 30-year career in technology, that Patti has found it satisfying to have contributed to both sides; from the evolution of computing and putting technology in the hands of the people… to now putting people with the right hands on the technology! Her goal is to continue to build a reputation as a Subject Matter Expert in the digital talent space, working with new companies and staying abreast of emergent technologies so that she may continue to service new and existing clients; and be positioned as a trustworthy and valuable partner. Outside of work, she loves to travel... mostly off the beaten path, has a knack for party hosting and loves to dance!  

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